Privacy Policy
Last Updated: January 10, 2026
1. Introduction
Cloudcore Information Tech Inc ("we", "our", or "us") operates cloud infrastructure and provides software-based IT services directly to business clients. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.
2. Information We Collect
We collect information necessary to provide our technical services: Account Information (name, email, company name, phone number), Technical Data (IP addresses, server logs, system performance metrics), Payment Information (billing address, payment method details processed through secure payment providers), Usage Data (service usage statistics, bandwidth consumption, storage utilization), and Support Communications (technical support requests, service inquiries).
3. How We Use Your Information
We use collected information to: Operate and maintain our cloud infrastructure and data centers, Provide direct technical support and system monitoring, Process subscription payments and billing, Monitor service performance and system security, Comply with legal obligations and service agreements, Improve our software platforms and technical services, and Communicate service updates and technical notifications.
4. Data Storage and Security
We store your data in our own operated data centers located in the United States and Italy. We implement industry-standard security measures including: Encryption of data in transit and at rest, Firewall protection and intrusion detection systems, Regular security audits and vulnerability assessments, Access controls and authentication mechanisms, Automated backup systems with redundancy, and 24/7 security monitoring by our technical team. Your business data is stored separately from system data and is accessible only to authorized personnel.
5. Data Retention
We retain your personal information for the duration of your active subscription plus 30 days following service termination. Technical logs and system data are retained for 90 days for security and performance monitoring purposes. Billing records are retained for 7 years in compliance with tax regulations.
6. Third-Party Services
We use limited third-party services only for essential operations: Payment processors for subscription billing (who maintain PCI DSS compliance), SSL certificate providers for secure communications, and Email service providers for system notifications. We do not sell, rent, or share your data with third parties for marketing purposes.
7. Your Rights Under GDPR
If you are located in the European Union, you have the following rights: Right to Access (request copies of your personal data), Right to Rectification (request correction of inaccurate data), Right to Erasure (request deletion of your data after service termination), Right to Restrict Processing (request limitation of data processing), Right to Data Portability (receive your data in a structured format), and Right to Object (object to certain data processing activities). To exercise these rights, contact us at contact@cloudcoreinc.com.
8. International Data Transfers
Our primary data centers are located in the United States and Italy. If you access our services from other countries, your data may be transferred to and processed in these locations. We implement appropriate safeguards to protect your data during international transfers in compliance with applicable laws.
9. Cookies and Tracking
We use essential cookies only for: Session management and authentication, Service performance monitoring, and Security threat detection. We do not use advertising or third-party tracking cookies. For detailed information, see our Cookie Policy.
10. Children's Privacy
Our services are designed for business use and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services or legal requirements. We will notify active subscribers of material changes via email 30 days before they take effect. Continued use of our services after policy updates constitutes acceptance of the changes.
12. Contact Information
For privacy-related questions or to exercise your rights, contact us at: Data Protection Officer: Email: contact@cloudcoreinc.com, Phone: +39 3894890834, Mail: Cloudcore Information Tech Inc, 8 THE GREEN, STE A, DOVER, DE 19901, USA